The Grand Pavilion
South Parade
Matlock Bath
DE4 3NR
01629 583834

FAQs

Frequently asked questions

Visiting

What are the museum and mine opening times?

Museum Opening Times
Summer
1st April – 5th September: open every day 10am – 5pm
               6th September - 31st October: open every day 11am - 4pm
Winter 1st November– 31st March: Weekends only 11am - 4pm

Temple Mine Tours
Summer 1st April – 31st October: Daily 12 noon and 2pm*
Winter 1st November – 31st March: Weekends only 12noon and 2pm*
*Please note numbers per tour are limited and can be affected by group visits, to avoid disappointment, please call in advance.

How much will it cost?

Please click here for prices

How accessible are the museum and mine for wheelchair users or pushchairs?

The museum has two levels with a household flight of stairs between. The ground floor is fully accessible for wheelchair users and pushchairs. There is a stair-lift for access to the upper floor and a wheelchair upstairs. Pushchairs can be left downstairs whilst you visit the upper level, but there is no ramp. The Temple Mine is accessed via a short steep slope and there are steps inside. Therefore it is not accessible for wheel chair users or pushchairs. Young children will need to walk or be carried (please bear in mind that the roof is low in places).

Are there toilet facilities at the Museum?

There are public toilets next to the Museum.

Where can we park?

There is a 2 hour stay pay-and-display car-park adjacent to the Museum and two other long-stay car-parks within a ten minute walk.

How much time do I need for a visit?

A visit to the museum usually takes around 1 hour, although some visitors like to spend much longer. The tour of Temple Mine takes 1 hour too. If you would like to visit both the museum and the mine allow at least 2 hours. Please see Temple Mine for more information about tour times.

Can I get anything to eat and drink at the Museum?

Hot and cold drinks and snacks are available to buy at the museum. There are many other places to buy food and drinks in Matlock Bath.

Can I bring my dog?

Well-behaved dogs are allowed into the museum, if kept on a short lead. They are also allowed down the mine, but be aware that on busy tours they are at risk of being trodden on.

Do I need to book?

If you are organising a group visit you will need to book for both the museum and mine. Please click here to contact us. Otherwise, you do not need to book. However, please be aware that the mine tour has limited places, so you may want to call in advance to avoid disappointment.

Groups

Do you do a discount for group bookings?

We offer a discount for groups of more than ten. Please see pricing.

Can pupils eat a packed lunch on site?

Yes. The Pump Room at the museum is usually available for schools to use for lunch. If it is being used and not available for your party, we will find a space to accommodate you. Please ask when you book your visit.

What if I need to cancel my group visit?


If you need to cancel your visit please give 14 days notice of cancellation by email. Failure to give 14 days notice may result in a charge being made.